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Customer Support | Help Desk | Customer Service Questions

Customer Service Questions


  1. What address should I use to send a case to Specialty Appliances?
  2. Where is my case?
  3. How do I get shipping boxes and mailing labels?
  4. How do I fill out a digital Prescription Rx Sheet?


What address should I use to send a case to Specialty Appliances?

We provide prepaid mailing labels to be used when mailing us cases via the United States Postal Service (USPS). Some customers have established accounts with other carriers such as UPS. If you use a carrier other than USPS, please use our street address: 4905 Hammond Industrial Drive, Cumming, GA 30041. If you use the address on our prepaid mailing labels, we will not receive your case. To request mailing labels, please contact Customer Service or complete the supply request form on the Shipping Supplies page.


Where is my case?

We ship the majority of our cases back to our customers via UPS. You can call our Customer Service Department at 1-800-LAB-INFO (1-800-522-4636) and we will track your case. If you have an e-mail address on file with Customer Service, you will receive an e-mail notification when your case ships. This feature is only available if we ship your case via UPS.


How do I get shipping boxes and mailing labels?

Specialty Appliances supplies packaging and shipping materials to you at no cost. To request supplies, please call customer service at 1-800-LAB INFO (1-800-522-4636) or complete the supply request form on the Shipping Supplies page.


How do I fill out a digital Prescription Rx Sheet?

Click HERE to view our How To Complete An Electronic Prescription Sheet instructions.

1-800-522-4636
Email Customer Support

4905 Hammond Industrial Drive
Suite J
Cumming, Georgia 30041

Phone: 678-513-4408
Toll Free: 1-800-522-4636
Fax: 678-513-7345

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