Specialty Appliances' Quality First Warranty reflects our commitment to delivering the best clinical solutions possible. To provide the most effective safety measures for both our employees and our customers, Specialty Appliances will not make repairs on any broken appliance or part. We request all appliances and/or parts requiring remake or replacement be returned for evaluation.
- Specialty Appliances will remake any defective product at no charge if returned within 9 months of the invoice date.
- Specialty Appliances will remake any appliance returned due to a fit issue at no charge if returned before 30 days from invoice date. If returned between 31 and 60 days from invoice date, a 50% remake charge/credit will apply. Appliances returned after 60 days from invoice date may be subject to full charge.
- This policy does not cover damage to an appliance caused by a non-compliant patient.
- Any return submitted 9 months after invoice date is subject to full replacement charges.
We appreciate your trust and support of Specialty Appliances laboratory. We look forward to continuing to earn that trust with every appliance we produce.